Privacy policy

Privacy Policy

Effective Date: 03/04/2026
Last Updated: 03/04/2026

Welcome to Casket Studio (“we,” “us,” or “our”).

Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, process, disclose, and safeguard your personal information when you access or use our website and related services (collectively referred to as the “Platform”).

By using our Platform, you consent to the practices described in this Privacy Policy.

This Policy is framed in accordance with the Digital Personal Data Protection Act, 2023 and other applicable Indian laws.

1. Information We Collect

a. Personal Information

When you interact with our Platform, we may collect:

Account Information

  • Name

  • Email address

  • Phone number

  • Password and login credentials

Transaction Information

  • Order details

  • Billing and shipping address

  • Payment transaction references

  • Refund and return details

Communication Information

Information shared when contacting customer support or interacting with us via email, chat, or social media.

We do not store debit/credit card numbers or CVV details. All payments are securely processed through third-party payment gateways compliant with applicable security standards.

b. Device and Usage Information

We may automatically collect technical information such as:

  • IP address

  • Device type

  • Browser type

  • Operating system

  • Pages visited

  • Time spent on pages

  • Referral source

This helps us improve user experience and detect fraud or misuse.

c. Cookies and Similar Technologies

We use cookies, pixels, and similar technologies to:

  • Enable essential website functionality

  • Analyze user behavior

  • Improve performance

  • Personalize user experience

  • Deliver relevant advertisements

You may manage cookie preferences through your browser settings. Disabling cookies may limit certain Platform features.

2. Lawful Basis for Processing

We process your personal data based on:

  • Your consent (account creation, marketing communication, cookies)

  • Performance of a contract (processing orders and deliveries)

  • Legal obligations (taxation and accounting compliance)

  • Legitimate business interests (fraud prevention, analytics, and service improvement)

You may withdraw your consent at any time by contacting us.

3. How We Use Your Information

We use your information for purposes including:

a. Order Processing

To process, fulfill, ship, and deliver your orders, and manage returns or exchanges.

b. Account Management

For authentication, account administration, and personalized user experience.

c. Customer Support

To respond to queries, complaints, or service requests.

d. Marketing & Promotions

With your consent, we may send promotional emails, offers, and updates. You may opt out at any time through the unsubscribe link.

e. Analytics & Platform Improvement

To analyze usage patterns and improve website functionality and performance.

f. Fraud Prevention & Security

To detect unauthorized activity and protect our Platform.

We do not sell or rent your personal information to third parties.

4. Information Sharing

a. Third-Party Service Providers

We may share your information with trusted third parties including:

  • Payment gateway providers

  • Logistics and shipping partners

  • Website hosting providers

  • Marketing and analytics providers

These entities are contractually obligated to safeguard your information and use it only for specified purposes.

b. Legal Compliance

We may disclose your information if required:

  • By law

  • By court order

  • To comply with regulatory obligations

  • To protect our legal rights, property, or safety

5. Cross-Border Data Transfers

Some third-party service providers may process data outside India. In such cases, we ensure appropriate safeguards in accordance with applicable Indian data protection laws.

6. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill the purposes outlined in this Policy

  • Comply with legal, tax, or regulatory requirements

  • Resolve disputes

When no longer required, your data will be securely deleted or anonymized.

7. Data Security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

However, no system is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Under applicable law, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw consent

  • Nominate another person to exercise your rights in case of incapacity (as per the DPDP Act)

To exercise your rights, contact us at:

Email: casketstudio7@gmail.com

9. Grievance Redressal

In compliance with Indian law, our designated Grievance Officer is:

  • Name: [Insert Name]

  • Email: [Insert Email]

  • Address: [Insert Business Address]

We aim to resolve grievances within the timeline prescribed under applicable law.

10. Children’s Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

If such data is discovered, it will be deleted promptly.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

Continued use of the Platform constitutes acceptance of the updated Policy.

12. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact:

Casket Studio